CEO Perspective: Darryl Rawlings, CEO of Trupanion (2024)

J M Tessmer

Senior Instructional Designer

7mo

After Trupanion denied my claim, I posted numerous warning reviews on Google and filed a complaint against Trupanion with the Department of Financial Services (DIFS). Trupanion filed FRAUD investigations against me with the Attorney General and the Michigan State Police. I was interrogated for over an hour in a police car. Karin Dickson, Compliance Mgr. told the state that I had fraudulently collected $3,500 by filing "refer a friend applications." My case was rejected by the Montcalm County prosecutor but neither the state nor the police would give me an unredacted copy of the fraudulent referral emails nor the bank account that the 3,500 was deposited into. Countless FOIA requests were denied. I spent hundreds of dollars to file a complaint in the MI Court of Claims and LOST because of a procedural error that I made while attempting to be a pro se litigant because I could not find a lawyer. Bottom line: The Trupanion Exam Day Offer is a SCAM--read the warning at the BBB. Even though Trupanion has been FINED in SEVERAL STATES the company continues illegal marketing tactics. Anyone who would like copies of my unredacted court documents and FOIA attempts can contact: trupanionscammedme@gmail.com

Heather Booth

Estate Manager, Personal Assistant and Housekeeper at Confidential Private Employers

2y

I’ve been paying 143 per month for 6 years. The one time I try to use my insurance YOU DO NOTHING!!! Because my deductible is $750. MY DOG IS DEAD AND YOUR COMPANY IS THERE TO MAKE IT WORSE!! DISGUSTING!!! How about you reimburse me all the money I’ve paid you over the years!!

Ivonne Teoh

Artificial Intelligence, Sales Professional

8y

Thanks Teri Citterman for sharing about Darryl start. Insurance is something we underestimate until we need it. Terrible feeling to choose to put down a pet because someone could not afford the surgery. Paws up to Trupanion!

M M.

Swiss Army Knife for Founders, Owner/Operators and CEOs | C-Suite PM Whisperer | Turning Vision into Action with Strategic Planning and Executive Project Management. [ExPM]

8y

Love the idea, have been a strong fan of pet insurance for YEARS! When Trupanion hit the scene here in Seattle, we made the switch from another provider. Wish I never had - clearly others are having success with Trupanion - Medical insurance for your pet - Interesting how reality can differ from customer-to-customer.