XFINITY Store in Puyallup, WA (2024)

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Mark V.

Bait and switch. Dishonest slimy tactics! I went in to simply exchange broken equipment. The rep told me there were lower rates for me due to outdated «codes» in their system. I left thinking it was a worthwhile trip. A week later I received a huge bill for phone activation. Guess what, we NEVER discussed that nor did I sign or agree to change phone service to them. Total lie. So I called Comcast. Two hours later a supervisor at a call center fixes it and PROMISES I will receive a call from the service center manager about their tactics and the dishonest employee who was trying to pad his commissions. 8 days later no call back. My next task, since Comcast does not want to honestly deal with this, is to file a complaint wth the BBB and the state regulatory agency

Bryan M.

By far the best customer service I’ve ever had! Jon Maldonado answered all my questions and went above and beyond!

Elizabeth H.

I dealt w Wendi today and I think she was very pleasant and helpful today. There was a little bit of a wait but I got to watch tv while waiting to be called. I can’t complain at all about my experience.

Keith K.

Our internet speed is painstakingly slow and our television channels just randomly black out. On top of this, the On Demand feature has a long list of negative performance issues that needs to be fixed, Shows available one week but not the next, playback freezes up and won’t play, More commercials than when watching live, etc…
So, we go to the office and they say, «Oh, you need a new box.» … «This will fix everything.» … «It’s very simple to install – just plug it in and you’re set!»
In a pig’s eye!
We got the box delivered and the end result was that our existing box had 6 ports and six wires. The new box only had 3 ports. Where do the other wires go? Then, when the new box got set up, we had no color on any channel and half of our stations were gone! We ended up ripping out the «new and improved» box and re-​installing the old box. Now we have all of the functions again.
Today we get an email saying that since we got the «new and improved» box we are forced into another year-​long contract. We got scammed by Comcast/​Xfinity into a contract extension over a box that doesn’t work!
We then tried to contact them but there is no way of doing so! Their agents aren’t available… or their busy trying to address all of the other scams that have backfired on them… or they try to divert your inquires to hundreds of blogs about issues that don’t pertain to you.
I can easily see why so many of my friends have switched to Dish!

Beebo R.

I willingly ignored the bad reviews for this particular Xfinity location, because i thought it would make for a good story. If Dylan really was as horrible a customer service agent as people make him out to be, than it might be a little fun to go toe to toe with this Unilocal legend. Luckily when i got there i overheard a worker mention dylan’s name so i knew i had the right spot. After a very reasonable waiting period i was called up by a «Caucasian male probably in his 20’s» who i had only hoped was the one and only Dylan himself. Before hand i had decided to make this a double-​blind scenario, where i chose not to look at the name tag so my perception of the customer service was not tainted by the women who have borderline slandered this business and his name; and he would not know i knew how terrible of a reputation they had. Long story short i was helped by a very friendly, and knowledgeable agent who was able to answer all of my questions without condescension or sarcasm. I thought the whole process was quick, simple, and straight forward. After my business was done i looked at the name tag and asked if he was THE Dylan from Unilocal,and he laughed and shrugged his shoulders and said something to the effect of «yup, you can’t please them all». Right you are Dylan! Anyone who has dealt with the public knows this. Since my interaction with him was actually pretty great, it leads me to believe 1 of 2 things; i either didn’t catch him on a bad day like the ladies MAY HAVE experienced, or my attitude and behavior made it easier for him to deal with me. Either way i can affirm he is in fact a human being, and requires just as much grace as the rest of us.

Roger M.

Hope this place doesn’t get any busier. Five visible employees in in store. Only one helping customers. Five customers waiting.

Cherise A.

Why on a Saturday would you have TWO people working. To be fair, there is another person at the front signing people in who is very polite, BUT all she does is greet people.
Saturday’s are people’s days off. Get some reliable employees and minimize the wait. OR try streamlining services so people who just need to grab an HD box don’t have to wait an hour. Time to revamp your business practices, because people are getting tired of the expensive price tag for crummy service.

Christina g.

++++++NOTE 2: I also want to say this review is strictly for the service we received at this Puyallup location. Our service with other Xfinity/​Comcast reps whether it be at a different location or over the phone or even online has always been great and I would give Comcast as a whole 5 stars.
+++++NOTE: After reading previous reviews below I have the sneaking suspicion that the «Dylan» mentioned by another customer is also the man I’m talking about so sorry for the typo in the name but the guy who was very rude was a Dylan of sorts I just don’t know how his name was spelled.++++
Our family had Cable-​Phone and Internet as a bundle. My husband wanted to get rid of the cable, keep the phone and upgrade the internet.
Our Comcast representative, Dillon I believe his name was gave my husband nothing but an absolute hard time about it.
List of complaints about Dillon:
1) He didn’t believe my husband when told that we were billed twice last month. «Are you sure?» he asked. Yes we are sure, isn’t there some kind of computer system you have behind that desk to confirm instead of asking us are we sure?
2) He was in a obviously foul mood from the minute the conversation started meaning he had a bad attitude and a scowl on his face the whole time.
3) He raised his voice at my husband so much so that fellow customers and I were talking about it in the waiting area. Not only was he almost yelling at my husband but he kept interrupting my husband and cutting him off.
4) My husband, when asking about replacing our cable with a higher speed internet was told by Dillon it would be more expensive. Why? It’s not a bundle deal said Dillon… it’s cheaper if you get a bundle deal. But we are getting rid of the cable, how would it be more expensive? It just is says Dillon! Then Dillion goes on to belittle my husband loudly saying things like «You can’t pay less for more!» «If you go to a grocery store, you can’t ask for 3 gallons of milk and then demand to only pay for 1!» «You can’t ask for more groceries and then pay less!»
Well thanks for that lesson Captain Obvious, but here’s a little news flash for you, my husband is not an idiot. He KNOWS you can’t pay less for more but he’s not asking for more, he’s asking to get rid of his cable and get better internet instead. Those sarcastic comments went on a couple more times and my husband couldn’t even stop him because Dillon is so verbose he cuts people off and yells over them.
5) My husband asked to speak to someone else beside Dillon and Dillon said «I’m not going to do that.»
The whole experience was embarrassing, demeaning and I’m actually very proud of my husband for not loosing his temper because if he had I couldn’t blame him one bit. That Dillon character was a 1^st rate prick.
So we leave the store and my husband is fuming. At this point we call Comcast on the cell phone as we drive home (Blue tooth speaker, no worries, we don’t talk on the cell and drive) and he was in the state of mind that he was just going to cut off ALL ties with Comcast permanently because our experience w/​Dillon at Fredrickson Comcast was so terrible.
We were connected to a Comcast Representative on the phone named Toya and explained to her what we just went through in person and that is was so frustrating we want to drop all services. She assured us she would be of much more help to us than Dillon and asked us if she can try to get us the deal we were looking for. Not only was she very friendly the whole time but she listed ALL the options we have over the phone, ALL the different prices, what each option included. By the end of our conversation with Toya she had done exactly what we wanted. She got rid of our cable and upgraded our internet. End result is our bill went from $ 140 to $ 90 a month. THANK YOU SO MUCH TOYA! That’s all we wanted was for someone to kindly help us find a way to lower our bill. I promised her I would put in a good word for her and I am going to do just that any way I can because we went from distressed customers to extremely happy customers within that one phone call. Toya’s Comcast employee code is OAQ if that’s of any help. She deserves some recognition of some sort and as for Dillon, we didn’t leave any promises of a review for him but I’m feeling especially thoughtful today so any managers that read this review can consider this a review for Dillon as well. I don’t know his employee code but he’s a Caucasian male probably in his 20’s with a sh*tty attitude.

Cyn G.

All I need to do is drop off my comcast equipment and GET A RECEIPT! That’s it! There’s no way to print a receipt at check-​in! This is ridiculous. I have now been on the list for 45 minutes. (There were only 13 people in front of me.)
It seems like it would be faster to be able to print receipts at the check-​in. I like the check-​in process; however, every time a new service rep is available and they call a name it takes about 1 min. For the person to respond and get to the desk. While the rest of us watch thinking «hurry up and get you butt up there»!
Although I did find it entertaining watching this man get all upset, throw his arms around, ask for the manager, etc… The service rep did a good job handling it!

Tom S.

THE FOLLOWING REPRESENTS MY PERSONAL EXPERIENCE AND OPINION:
I subscribed to Xfinity’s 3 Mbps internet svc. and received that speed ONLY after complaining about the systematic slowing of my service day after day for months. They would then speed up the equipment until the next day or two, then start progressive slowing each day. I have measured this using two different online speed testing programs. On one, I used the same server each time I tested. Even the router was changed for a new one. The slowing continued. Service tech came out but the svc. didn’t speed up until over a half hour after he left… hmmmm? Later in the day… slowing again. Next day… more slowing., and so on.
I believe this is intentional in that I’m frequently offered faster service for more money by the same company. I don’t play computer games and only occasionally watch Netflix. Lately however, email is about as good as it gets for me. I give up.
Hey Xfinity: Cancel my service. Also cancel the upsell on the service that you offered free just before his visit.
The local office personnel are only following their instructions.

Jolie M.

This place is horrible. Dylan especially was unbelievably rude and kept interrupting me. My bill was incorrect three months in a row and he was blaming me! They need to take a class in customer service. We will be cancelling our services with Comcast because of him.

Troy C.

First off there reception desk is three feet from there front door and so with that Being said you can imagine customers trying to come in and slamming into the people talking to the receptionist in a few words, not pretty! Then they must not have a time limit on customers because one employee was talking to a customer for over a half hour with only two counter employees available and a long waiting line not good… Im never coming back, don’t have hours to waste for a simple transaction

Joan B.

This store definitely needs more help. There are two people working and 20 people waiting. I am #8 and have waited over 30 minutes already. One of the two people being helped finally just left. Saw three people come in to pay bills, one with a handful of cash. Two turned around and left after seeing the crowd. Their express pay machines have signs on them to see a representative. Very poor service.

Mona P.

ALWAYS get a receipt from this location when you return items. I recently got a call from comcast that said my items were never returned. Because I had the proof I was able to prevent myself from having to pay fees. The funny thing is I was called paranoid by one of the employees for refusing to return my items with their drop off box and for asking for the receipt. (He didn’t give me a receipt, I had to request it) Yup, being «paranoid» turned out to save my butt. I am so glad I didn’t trust them.

Leroy H.

This is the first time I have been truly impressed by Comcast. Service was fast. I didn’t wait in a ridiculous line in a building way to small to properly serve its customers. Oh, they are opened on Sundays too. Can’t believe I am admitting that I enjoyed going to Comcast to switch out a NEW defective cable box. This experience made me I forgot I was mad yesterday when I had to come here to do an exchange.